End User Support Services
At Delgence, our focus is to help organizations achieve their business objectives which includes-improved productivity, simplifying the management of the computing environment and optimizing how people and their applications utilize the infrastructure. Quality of service is our number one priority when it comes to caring for end users support.
We are registered vendor of MARS, Incorporated for their support services...
IT Service Management:
We care to execute all the activities involved in designing, creating, delivering, supporting and managing the lifecycle of IT services.Our IT team is responsible for end to end ticket lifetime management of these services.
The Process Flow lifecycle:
Achievement Of Higher Customer Satisfaction Survey:
We strive to achieve high customer satisfaction by applying our people process and tools that emphasize on automation and self help capabilities. We help our clients to get maximum customer satisfaction feedback by doing Social media and Email marketing survey which helps in customer retention and eliminates the process of making any mistakes. Further most we take care of Social media to monitor brand mentions and sentiment as a complete customer support channel.
Achievement Of Higher FCR (First call resolution):
Since customers like fast resolutions to their problems, we provide support in tracking of measurements that help you to track the effectiveness of your analysts and processes related to the required system.
Global IT Support And Delivery (Infra and App):
As an IT services company we leverage our unique perspective with our clients, organizations and our massive Infra and App support to deliver proven IT services. Our global services practice areas are:
- Hardware and device related support
- Application services
- Social media support
Industry Standard SLA Support (Service level agreement):
SLAs are an integral part of an IT SUPPORT vendor contract so do we follows it for our every contracted services. They clearly state metrics, responsibilities and expectations so that, in the event of issues with the service, neither party can plead ignorance. Metrics that we follows:
- Availability of service
- Technical quality
- Business results
- Defect rates
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Content to be filled: It was nice working with Delgence. Delivered the work as expected on time. Would love to be associated with them again.Ben Joseph
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